Transfer Stations & Landfills
Metro Vancouver and the City of Vancouver run a network of facilities across the region that offer waste disposal and recycling services.

Transfer Station Updates

Secure Your Load

Loads arriving at Metro Vancouver and City of Vancouver disposal facilities must be secured. Learn more

Disposing of Japanese Beetle Green Waste

Above-ground plant parts collected within the Japanese beetle quarantine area in the City of Vancouver:

  • is accepted in green waste at Metro Vancouver transfer stations from October 15 through June 15.
  • is not accepted in green waste at Metro Vancouver transfer stations from June 15 through October 15, the season when adult beetles fly.

Soil and rooted plants cannot be moved outside the quarantine area, year round, without a permit.

For more information, visit:

City of Vancouver – Japanese Beetle Treatment and Containment
Canadian Food Inspection Agency – Japanese Beetle

Metro Vancouver and the City of Vancouver run a network of facilities across the region that offer waste disposal and recycling services.

 

 

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Transfer Station Complaints & Feedback

Feedback? Complaints? We want to hear from you. Click here to complete our online form.

Application Form: Solid Waste Tipping Fee Waiver for Community Clean-Up Projects

Metro Vancouver is inviting non-profit or volunteer groups to apply for a waiver of tipping fees for loads of garbage from community clean up projects delivered to a Metro Vancouver disposal site.

Application for Waiver of Tipping Fees for Community Clean-up Projects

Commercial Accounts

Businesses can apply for credit accounts at Metro Vancouver's Solid Waste Disposal Facilities. This speeds up processing time and provides businesses with one convenient monthly bill. Account customers may also receive access to facilities for extended hours (details provided upon successful application).

To apply, please complete an Solid Waste Disposal Credit Account Application form. The Finance Department will review applications and approve qualifying businesses. Account holders must also register vehicles by completing the Vehicle Registration Form. Credit accounts can be used at the attended scales at North Vancouver, Coquitlam, and Surrey Transfer Stations.

Unattended Scale at Surrey Transfer Station (STS)

To use the unattended scale at Surrey Transfer Station, commercial customers must have a credit account (application process above), and must complete the STS Unattended Scale Account Customer Access Form and STS Unattended Vehicle Registration Form. Only Garbage loads are accepted at the unattended scale. Click here for Access Card Instructions for your drivers

Unattended Scale at North Shore Transfer Station (NSTS)

To use the unattended scale at North Shore Transfer Station, commercial customers must have a credit account (application process above), and must complete the NSTS Unattended Scale Account Customer Access Form and Vehicle Registration Form. Only Garbage loads are accepted at the unattended scale. Click here for Access Card Instructions for your drivers

Unattended Scale at Coquitlam Transfer Station (CTS)

To use the unattended scale at Coquitlam Transfer Station, commercial customers must have a credit account (application process above), and must complete the CTS Unattended Scale Account Customer Access Form and Vehicle Registration Form. Only Garbage loads are accepted at the unattended scale. Click here for Access Card Instructions for your drivers

Waste-to-Energy Facility

To access the Waste-to-Energy Facility, customers must have a credit account (application process above), and must complete the WTEF Account Customer Application Access and the WTEF Unattended Vehicle Registration Form. Access cards will be sent to qualifying account customers. Click here for Access Card Instructions for your drivers

Ticket Errors and Disputes from Account Customers

Before Receiving Invoice – this is the best option to expedite the review process and minimize errors on invoices

Account customers are encouraged to review the tickets received by their drivers or haulers on a daily or weekly basis, to identify and report any errors before receiving the monthly invoice.

To report errors including incorrect charges, inaccurate truck numbers or weights, or duplicate tickets, email [email protected].

For questions regarding a disposal ban surcharge, email [email protected].

Solid Waste Operations will review the information. If required, staff will edit the ticket, or send a revised ticket.

After Receiving Invoice

To report an error on your monthly invoice, or to dispute a surcharge, use the Weigh Scale System Dispute Form below. Specify the facility, ticket number, and describe your concern.

In accordance with Schedule F in the Tipping Fee Bylaw, please pay the invoice in full by the due date. Invoice disputes will be accepted and reviewed even after an invoice is paid in full.

Solid Waste Operations will process a credit voucher or provide a cheque refund, depending on the circumstances, to the account customer for any confirmed ticket errors or rescinded disposal ban surcharges.

Email the completed Dispute Form to [email protected]

Questions about the forms and the weigh scale system can be directed to Solid Waste Operations at [email protected] or 604-451-6185

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