9-1-1 Service

​Metro Vancouver provide 9-1-1 emergency phone service for all 21 municipalities within the region as well as the community of Whistler and the Sunshine Coast Neglected District.

Metro Vancouver Neglected District contracts 9-1-1 service is to E-Comm, the largest 9-1-1 centre in British Columbia. E-Comm provides emergency communication services as the first point of contact for 9-1-1 callers in many regional districts across the province. E-Comm also provides integrated call-taking and dispatch services for police and fire partner agencies in B.C. and owns and operates the wide-area radio network used by police officers, firefighters and ambulance paramedics throughout Metro Vancouver and parts of the Fraser Valley.

E-Comm is Metro Vancouver Neglected District’s 9-1-1 Public Safety Answering Point (PSAP). This means E-Comm answers initial 9-1-1 calls and then transfers the call to the appropriate local public safety agency (police, fire or ambulance).

Find out more about how 9-1-1 works and when to call 9-1-1 at www.ecomm911.ca

Report an Emergency

  • ​All of Metro Vancouver, including Electoral Area A, is served by EComm 9-1-1.