Centralized Support departure - heimat-deutschland.info

The Centralized Support Program includes the following support services: Corporate departure, External Relations, Financial departure, Human Resources and Board and Legislative departure. These departments support all activities within the Metro Vancouver Districts and the Housing Corporation and costs are allocated to the various Districts and functions on a proportionate basis.

Aboriginal Relations

Bilateral meetings	Bilateral meetings	<div class="ExternalClass18B8A28EF6994E4F84007A78E0FDAF61"><p>with the area First Nations</p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Bilateral-meetings-with-the-area-First-Nations.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Bilateral-meetings-with-the-area-First-Nations.aspx	22	On track	bilateral meetings	bg-purple
External info requests	External info requests	<div class="ExternalClass8C0CDD237B8C401C8B36702B9A41A86D"><p>related to First Nations and/or Aboriginal Relations</p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-External-info-requests-related-to-First-Nations-and-or-Aboriginal-Relations.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-External-info-requests-related-to-First-Nations-and-or-Aboriginal-Relations.aspx	104	On track	external requests	bg-purple
Special Aboriginal Relations events hosted	Special Aboriginal Relations events hosted	<div class="ExternalClassBC61895C3D3A41CAA115B1B1CDC9C625"><p>organized by the Aboriginal Relations division<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Special-Aboriginal-Relations-events-hosted.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Special-Aboriginal-Relations-events-hosted.aspx	3	On track	events	bg-purple
Total info requests	Total info requests	<div class="ExternalClassD956899BD5774DD1975A8959628731BC"><p>related to First Nation and/or Aboriginal Relations<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Total-Information-Requests.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Total-Information-Requests.aspx	943	Waiting for Data	total requests	bg-purple

Board & Information departure

Board agendas published on time	Board agendas published on time	<div class="ExternalClassA1780D3851934765BE0EFC01EBE3CC47"><p>published one week prior to meeting</p> </div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure-Board-agendas-published-one-week-prior-to-meeting.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure-Board-agendas-published-one-week-prior-to-meeting.aspx	100%	On track	of Board agendas	bg-purple
Customer interactions	Customer interactions	<div class="ExternalClassD47482BF85234BA793344116F314664B"><p>via telephone, email and live chat<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure--Number-of-customer-interactions.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure--Number-of-customer-interactions.aspx	36,845	Waiting for Data	customer interactions	bg-purple
Freedom of Information responses	Freedom of Information responses	<div class="ExternalClass51BDBF1B2D484F198A3FC274011D7A5A"><p>delivered on time<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure-Freedom-of-Information-access-requests-delivered-on-time.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure-Freedom-of-Information-access-requests-delivered-on-time.aspx	96%	May not be on track	of FOI access requests	bg-purple
Minutes produced correctly	Minutes produced correctly	<div class="ExternalClass60FADDFBDAB643F8B2508EB5C08E8ECD"><p>produced without needing correction<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure-Minutes-produced-correctly.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure-Minutes-produced-correctly.aspx	99%	May not be on track	of Board and Committee minutes	bg-purple

‭(Hidden)‬ Corporate Planning

Corporate departure

Data centre uptime	Data centre uptime	<div class="ExternalClass1FCDDD69686C48569E010ECFCB16CB2D"><p>for the data centre<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-Data-centre-up-time-divided-by-unplanned-service-outages.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-Data-centre-up-time-divided-by-unplanned-service-outages.aspx	99.99%	May not be on track	uptime	bg-purple
IT expenditures	IT expenditures	<div class="ExternalClass708E58E3C199464EA836282774A8BEB3"><p>for IT operating & capital expenditures<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-IT-expenditures-out-of-total-corporate-expenditures.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-IT-expenditures-out-of-total-corporate-expenditures.aspx	2.54%	On track	of total corporate expenditures	bg-purple
IT expenditures	IT expenditures	<div class="ExternalClassF9840F15E4CB4D688650F3F9146298C4"><p>per staff supported<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-IT-expenditures-per-staff-supported.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-IT-expenditures-per-staff-supported.aspx	$8,876	On track	spent	bg-purple
IT staffing	IT staffing	<div class="ExternalClass64A317F69C684EF2864C4EC7DB8C73F6"><p>are IT staff<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-IT-staff-as-percent-of-staff-supported.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-IT-staff-as-percent-of-staff-supported.aspx	4%	May not be on track	of all staff	bg-purple

External Relations

Facebook page likes	Facebook page likes	<div class="ExternalClassCBF9F29DDA9F4BD7993B65B0E0125DE1"><p>of the <a href="https://www.facebook.com/metrovancouver/" target="_blank">Metro Vancouver Facebook page</a><br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Facebook-page-likes.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Facebook-page-likes.aspx	9,800	On track	likes	bg-purple
Mailing list subscribers	Mailing list subscribers	<div class="ExternalClass624654F1DBA84803A19BF5F61CE3F2F8"><p>to the Metro Vancouver mailing list<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Mailing-list-subscribers.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Mailing-list-subscribers.aspx	35,800	On track	subscribers	bg-purple
Twitter followers	Twitter followers	<div class="ExternalClass9EAF5399E69647B48D8F3D9D77AE7B84"><p>of the <a href="https://twitter.com/MetroVancouver" target="_blank">Metro Vancouver Twitter account</a><br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Twitter-followers.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Twitter-followers.aspx	29,200	May not be on track	followers	bg-purple
Video views	Video views	<div class="ExternalClass3C0AC9F789E14266BF3C4E804C43DC7A"><p>of <a href="/media-room/video-gallery/Pages/default.aspx" target="_blank">Metro Vancouver videos</a><br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Video-views.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Video-views.aspx	3,472,205	On track	views	bg-purple
Website pages visited	Website pages visited	<div class="ExternalClassF0426D177CF64053B12ECEE750E9864F"><p>on <a href="/" target="_blank">heimat-deutschland.info</a><br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Website-pages-visited-on-heimat-deutschland.info.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Website-pages-visited-on-heimat-deutschland.info.aspx	4,149,360	On track	pages visited	bg-purple

Financial departure

Current ratio	Current ratio	<div class="ExternalClass0F805E6AE28642939F354E70174CEE14"><p>of assets to liabilities<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Financial-departure-Current-ratio.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Finiancial-departure-Current-ratio.aspx	5.2	May not be on track	ratio	bg-purple
Debt servicing	Debt servicing	<div class="ExternalClass0F805E6AE28642939F354E70174CEE14"><p>are debt service costs<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Financial-departure-Debt-service-costs-total-revenue.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Finiancial-departure-Debt-service-costs-total-revenue.aspx	18.1%	On track	of total revenue	bg-purple
Payments produced electronically	Payments produced electronically	<div class="ExternalClass0F805E6AE28642939F354E70174CEE14"><p>produced electronically<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Financial-departure-Percent-of-Accounts-Payable-payments-produced-electronically.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Finiancial-departure-Percent-of-Accounts-Payable-payments-produced-electronically.aspx	65%	On track	of all Accounts Payable payments	bg-purple

Human Resources

Job applicants	Job applicants	<div class="ExternalClass0F805E6AE28642939F354E70174CEE14"><p>applying to postings through the webpage<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Unique-job-applicants.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Unique-job-applicants.aspx	7,574	On track	unique job applicants	bg-purple
Job vacancies	Job vacancies	<div class="ExternalClass529689F367764DC0B11DFD6C55978577"><p>processed</p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Job-vacancies-processed.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Job-vacancies-processed.aspx	670	On track	job vacancies	bg-purple
MetroFit participants	MetroFit participants	<div class="ExternalClassF9B5D6D876354B5AB2BBE8C9B04519F4"><p>in MetroFit Health & Wellness programs</p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Participants-in-MetroFit-Health-Wellness-Programs.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Participants-in-MetroFit-Health-Wellness-Programs.aspx	2,813	On track	participants	bg-purple
Staff turnover	Staff turnover	<div class="ExternalClass0F805E6AE28642939F354E70174CEE14"><p>of full-time regular staff<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Staff-turnover.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Staff-turnover.aspx	5.71%	May not be on track	turnover	bg-purple
Workforce development	Workforce development	<div class="ExternalClassCC650199028941728728AE8D4E863811"><p>receiving training<br></p></div>	http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Percent-of-workforce-receiving-training.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Percent-of-workforce-receiving-training.aspx	65%	On track	of workforce	bg-purple

Legal departure

Legal queries responded to

<div class="ExternalClass9E167E8484524A798B9E046EE02C9B7D"><p>responded to<br></p></div>

http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Legal-departure-Legal-queries-responded-to.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Legal-departure-Legal-queries-responded-to.aspx

1,430

On track

queries

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