The Centralized Support Program includes the following support services: Corporate departure, External Relations, Financial departure, Human Resources and Board and Legislative departure. These departments support all activities within the Metro Vancouver Districts and the Housing Corporation and costs are allocated to the various Districts and functions on a proportionate basis.

 

 

 Aboriginal Relations

 

 

Bilateral meetingsBilateral meetings<div class="ExternalClass18B8A28EF6994E4F84007A78E0FDAF61"><p>with the area First Nations</p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Bilateral-meetings-with-the-area-First-Nations.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Bilateral-meetings-with-the-area-First-Nations.aspx18On trackbilateral meetingsbg-purple
External info requestsExternal info requests<div class="ExternalClass8C0CDD237B8C401C8B36702B9A41A86D"><p>related to First Nations and/or Aboriginal Relations</p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-External-info-requests-related-to-First-Nations-and-or-Aboriginal-Relations.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-External-info-requests-related-to-First-Nations-and-or-Aboriginal-Relations.aspx87On trackexternal requestsbg-purple
Special Aboriginal Relations events hostedSpecial Aboriginal Relations events hosted<div class="ExternalClassBC61895C3D3A41CAA115B1B1CDC9C625"><p>organized by the Aboriginal Relations division<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Special-Aboriginal-Relations-events-hosted.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Special-Aboriginal-Relations-events-hosted.aspx3On trackeventsbg-purple
Total info requestsTotal info requests<div class="ExternalClassD956899BD5774DD1975A8959628731BC"><p>​related to First Nation and/or Aboriginal Relations<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Total-Information-Requests.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Total-Information-Requests.aspx514Waiting for Datatotal requestsbg-purple

 Board & Information departure

 

 

Board agendas published on timeBoard agendas published on time<div class="ExternalClassA1780D3851934765BE0EFC01EBE3CC47"><p>published one week prior to meeting</p> </div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure-Board-agendas-published-one-week-prior-to-meeting.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure-Board-agendas-published-one-week-prior-to-meeting.aspx100%On trackof Board agendasbg-purple
Customer interactionsCustomer interactions<div class="ExternalClassD47482BF85234BA793344116F314664B"><p>via telephone, email and live chat<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure--Number-of-customer-interactions.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure--Number-of-customer-interactions.aspx35,642Waiting for Datacustomer interactionsbg-purple
Freedom of Information responsesFreedom of Information responses<div class="ExternalClass51BDBF1B2D484F198A3FC274011D7A5A"><p>delivered on time<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure-Freedom-of-Information-access-requests-delivered-on-time.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure-Freedom-of-Information-access-requests-delivered-on-time.aspx86%May not be on trackof FOI access requestsbg-purple
Minutes produced correctlyMinutes produced correctly<div class="ExternalClass60FADDFBDAB643F8B2508EB5C08E8ECD"><p>produced without needing correction<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure-Minutes-produced-correctly.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Board-and-Information-departure-Minutes-produced-correctly.aspx99%May not be on trackof Board and Committee minutesbg-purple

 ‭(Hidden)‬ Corporate Planning

 

 

 Corporate departure

 

 

Data centre uptimeData centre uptime<div class="ExternalClass1FCDDD69686C48569E010ECFCB16CB2D"><p>for the data centre<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-Data-centre-up-time-divided-by-unplanned-service-outages.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-Data-centre-up-time-divided-by-unplanned-service-outages.aspx99.95%May not be on trackuptimebg-purple
IT expendituresIT expenditures<div class="ExternalClass708E58E3C199464EA836282774A8BEB3"><p>for IT operating & capital expenditures<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-IT-expenditures-out-of-total-corporate-expenditures.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-IT-expenditures-out-of-total-corporate-expenditures.aspx2%On trackof total corporate expendituresbg-purple
IT expendituresIT expenditures<div class="ExternalClassF9840F15E4CB4D688650F3F9146298C4"><p>per staff supported<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-IT-expenditures-per-staff-supported.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-IT-expenditures-per-staff-supported.aspx$7,069On trackspentbg-purple
IT staffingIT staffing<div class="ExternalClass64A317F69C684EF2864C4EC7DB8C73F6"><p>are IT staff<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-IT-staff-as-percent-of-staff-supported.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Corporate-departure-IT-staff-as-percent-of-staff-supported.aspx3.9%May not be on trackof all staffbg-purple

 External Relations

 

 

Facebook page likesFacebook page likes<div class="ExternalClassCBF9F29DDA9F4BD7993B65B0E0125DE1"><p>​of the <a href="https://www.facebook.com/metrovancouver/" target="_blank">Metro Vancouver Facebook page</a><br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Facebook-page-likes.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Facebook-page-likes.aspx6,093On tracklikesbg-purple
Mailing list subscribersMailing list subscribers<div class="ExternalClass624654F1DBA84803A19BF5F61CE3F2F8"><p>to the Metro Vancouver mailing list<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Mailing-list-subscribers.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Mailing-list-subscribers.aspx19,468On tracksubscribersbg-purple
Twitter followersTwitter followers<div class="ExternalClass9EAF5399E69647B48D8F3D9D77AE7B84"><p>​of the <a href="https://twitter.com/MetroVancouver" target="_blank">Metro Vancouver Twitter account</a><br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Twitter-followers.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Twitter-followers.aspx26,900May not be on trackfollowersbg-purple
Video viewsVideo views<div class="ExternalClass3C0AC9F789E14266BF3C4E804C43DC7A"><p>​of <a href="/media-room/video-gallery/Pages/default.aspx" target="_blank">Metro Vancouver videos</a><br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Video-views.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Video-views.aspx2,563,939On trackviewsbg-purple
Website pages visitedWebsite pages visited<div class="ExternalClassF0426D177CF64053B12ECEE750E9864F"><p>on <a href="/" target="_blank">heimat-deutschland.info</a><br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Website-pages-visited-on-heimat-deutschland.info.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/External-Relations-Website-pages-visited-on-heimat-deutschland.info.aspx3,827,000On trackpages visitedbg-purple

 Financial departure

 

 

Current ratioCurrent ratio<div class="ExternalClass0F805E6AE28642939F354E70174CEE14"><p>of assets to liabilities<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Financial-departure-Current-ratio.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Finiancial-departure-Current-ratio.aspx4.2May not be on trackratiobg-purple
Debt servicingDebt servicing<div class="ExternalClass0F805E6AE28642939F354E70174CEE14"><p>are debt service costs<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Financial-departure-Debt-service-costs-total-revenue.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Finiancial-departure-Debt-service-costs-total-revenue.aspx17.9%On trackof total revenuebg-purple
Payments produced electronicallyPayments produced electronically<div class="ExternalClass0F805E6AE28642939F354E70174CEE14"><p>produced electronically<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Financial-departure-Percent-of-Accounts-Payable-payments-produced-electronically.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Finiancial-departure-Percent-of-Accounts-Payable-payments-produced-electronically.aspx60%On trackof all Accounts Payable paymentsbg-purple

 Human Resources

 

 

Job applicantsJob applicants<div class="ExternalClass0F805E6AE28642939F354E70174CEE14"><p>applying to postings through the webpage<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Unique-job-applicants.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Unique-job-applicants.aspx9,215On trackunique job applicantsbg-purple
Job vacanciesJob vacancies<div class="ExternalClass529689F367764DC0B11DFD6C55978577"><p>processed</p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Job-vacancies-processed.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Job-vacancies-processed.aspx599On trackjob vacanciesbg-purple
MetroFit participantsMetroFit participants<div class="ExternalClassF9B5D6D876354B5AB2BBE8C9B04519F4"><p>in MetroFit Health & Wellness programs</p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Participants-in-MetroFit-Health-Wellness-Programs.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Participants-in-MetroFit-Health-Wellness-Programs.aspx2,774On trackparticipantsbg-purple
Staff turnoverStaff turnover<div class="ExternalClass0F805E6AE28642939F354E70174CEE14"><p>of full-time regular staff<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Staff-turnover.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Staff-turnover.aspx5.81%May not be on trackturnoverbg-purple
Workforce developmentWorkforce development<div class="ExternalClassCC650199028941728728AE8D4E863811"><p>receiving training<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Percent-of-workforce-receiving-training.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Human-Resources-Percent-of-workforce-receiving-training.aspx65%On trackof workforcebg-purple

 Legal departure

 

 

Legal queries responded toLegal queries responded to<div class="ExternalClass9E167E8484524A798B9E046EE02C9B7D"><p>responded to<br></p></div>http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Legal-departure-Legal-queries-responded-to.aspx, http://heimat-deutschland.info/dashboards/services/centralized-support-services/Pages/Legal-departure-Legal-queries-responded-to.aspx1,500On trackqueriesbg-purple